The Bruna V Back Sports Bra - Black

If you’re shopping in Australia:
How much does shipping cost?
We offer free shipping on orders over $180 or a flat rate of $10. All orders are sent from our Australian based warehouse in biodegradable packaging.

How fast is your Australian shipping?
Most of our orders are shipped within two business days of purchase (pending availability and credit verification). Once your order is dispatched by Australia Post, you will receive your order within 3-20 business days of the dispatch date. If you need your item(s) sooner, please select the express shipping option for $5 extra on checkout.

Shipping times may vary, but we work our hardest to get your order to you as quickly as possible. If your order is placed during the weekend or Australian public holiday, we will ship on the next business day. Any additional shipping costs are nonrefundable.

If you have any shipping questions, please contact us via social or email - orders@f-lux.com.au.

If you’re shopping from outside Australia:
How much does shipping cost?
We offer free shipping on international orders over AUD $299, or a flat rate of AUD $45 for standard international shipping. All orders are sent from our Australian based warehouse in biodegradable packaging.

How fast is your international shipping?
Most of our orders are shipped within two business days of purchase (pending availability and credit verification). Once your order is dispatched, you will receive your order within an estimated 2-4 weeks from the fulfilment date.

We use third party delivery services such as Australia Post or DHL couriers. This means delivery times after dispatch are subject to those third party services which are outside our control. Therefore, all delivery timeframes are estimates only, and unfortunately, we will not be liable for any loss, expense, or other damage caused by delivery services.

If you need your item(s) sooner please get in touch with us via social or send an email to orders@f-lux.com.au and we can discuss pricing for express.

Shipping times may vary, but we work our hardest to get your order to you as quickly as possible. If your order is placed during the weekend or Australian public holiday, we will ship on the next business day. Any additional shipping costs are nonrefundable.
International customers are responsible for any local taxes and duties. Unfortunately, we will not offer returns or refunds for duties and taxes incurred. Please check the rates for your country before placing your order.

To all the orders:
Please include a company name if you require delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. Unfortunately, we cannot take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.

If you have any other questions or feedback, please get in touch with us on social or send an email to orders@f-lux.com.au.

Our Return Policy: Ensuring Your Satisfaction

We're committed to your complete satisfaction and want to see you shine in every way possible ✨. We recommend checking our sizing chart to ensure the best fit and avoid any need for returns. If you're still not sure, please contact our customer care ❤️ or send us an email.

Quality Guarantee

All items are thoroughly inspected for quality before they reach you in Australia and before we dispatch them. If, however, you receive an item that is not in perfect condition, please contact our Customer Care team. You can reach us by sending photos and your order details to orders@f-lux.com.au, and we will assist you promptly.

Changed Your Mind? We Understand

We recognize that sometimes you may change your mind. For this reason, we offer a straightforward return policy for full-priced items, subject to the following terms:

• You must return items within 30 days of purchase.
• All items should be in their original condition: unworn, unaltered, unwashed, with all tags, and protective hygiene strips intact.
• Returns that do not meet these criteria may be refused.
• Please note that sale items are not eligible for returns or change-of-mind exchanges.

Our Sustainability Commitment: Return Shipping Costs

Because of our commitment to sustainability, we no longer offer free returns. Unfortunately, the behavior of purchasing multiple sizes to try and then returning them is not sustainable. To ensure the best fit and minimize returns, we encourage you to check our sizing chart and explore our FAQ.

If you're still unsure about sizing, we’re here to help! Feel free to book a complimentary call with us via email at orders@f-lux.com.au.

Processing Refunds

To initiate a refund, simply contact us or email us at orders@f-lux.com.au with your order details. We will guide you on how to return the items. Once we receive your return, it will undergo a quality review. Following approval, you will be refunded the full purchase price directly to the original method of payment.

We aim to process returns within 5-7 business days after they arrive at our warehouse. You will be notified via email once your refund has been processed.

Exchanges

If you need to exchange sizes or something is not quite right, please contact our customer care or send us an email at orders@f-lux.com.au with your order number and explain to us what happened.

Your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out to our Customer Care team at orders@f-lux.com.au.