If you’re shopping in Australia:
How much does shipping cost?
We offer free shipping on orders over $180 or a flat rate of $10. All orders are sent from our Australian based warehouse in biodegradable packaging.
How fast is your Australian shipping?
Most of our orders are shipped within two business days of purchase (pending availability and credit verification). Once your order is dispatched by Australia Post, you will receive your order within 3-20 business days of the dispatch date. If you need your item(s) sooner, please select the express shipping option for $5 extra on checkout.
Shipping times may vary, but we work our hardest to get your order to you as quickly as possible. If your order is placed during the weekend or Australian public holiday, we will ship on the next business day. Any additional shipping costs are nonrefundable.
If you have any shipping questions, please contact us via social or email - orders@f-lux.com.au.
If you’re shopping from outside Australia:
How much does shipping cost?
We offer free shipping on international orders over AUD $299, or a flat rate of AUD $45 for standard international shipping. All orders are sent from our Australian based warehouse in biodegradable packaging.
How fast is your international shipping?
Most of our orders are shipped within two business days of purchase (pending availability and credit verification). Once your order is dispatched, you will receive your order within an estimated 2-4 weeks from the fulfilment date.
We use third party delivery services such as Australia Post or DHL couriers. This means delivery times after dispatch are subject to those third party services which are outside our control. Therefore, all delivery timeframes are estimates only, and unfortunately, we will not be liable for any loss, expense, or other damage caused by delivery services.
If you need your item(s) sooner please get in touch with us via social or send an email to orders@f-lux.com.au and we can discuss pricing for express.
Shipping times may vary, but we work our hardest to get your order to you as quickly as possible. If your order is placed during the weekend or Australian public holiday, we will ship on the next business day. Any additional shipping costs are nonrefundable.
International customers are responsible for any local taxes and duties. Unfortunately, we will not offer returns or refunds for duties and taxes incurred. Please check the rates for your country before placing your order.
To all the orders:
Please include a company name if you require delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. Unfortunately, we cannot take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.
If you have any other questions or feedback, please get in touch with us on social or send an email to orders@f-lux.com.au.
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