Refund policy
How do we process the refunds?
We are currently unable to offer a refund on any item unless faulty, within the first 30 days. All items are carefully checked before arriving in Australia and prior to sending them to you. However, if you have received a faulty item, please get in touch with our Customer 🤎 Care by emailing photos and order details to orders@f-lux.com.au for assistance.
We guarantee all our items and will replace or refund your garment should a fault occur. This will not include wear and tear and subject to whether the garment has been washed per instructions.
After contact us we will explain how to send your items back to us. Please note we use third party postage services such as Australia Post or DHL couriers. This means delivery times after dispatch is subject to those third party services.
Upon receipt of the items, they will undergo a quality review and once cleared you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for the purchase.
We aim to process returns within 5-7 business days of receiving them back at our warehouse. You will receive an email notification of the status of your refund once finalised.
Can I exchange an item?
Most exchanges are due to wrong sizing. Please check our sizing chart and contact us if you have any questions.
We'll accept exchange your full priced items subject to the following conditions:
- Items must be returned within 30 days of purchase.
- The tags and protective hygiene strip must remain in place. (We will not accept the items if either of these have been removed).
- items must be returned in original condition, unworn, unaltered and unwashed.
Please get in touch with our Customer 🤎 Care and we will help you organising your return.
Upon receipt of the items, they will undergo a quality review and once cleared you will receive a credit note for the purchase price (excluding original shipping cost and return handling costs).
What is our Return Policy?
We want you to see you shining ✨ and completely satisfied with your purchase. Please check our sizing chart if you have any doubts.
If you've changed your mind for any reason, we'll accept a return of full priced items subject to the following conditions:
- Items must be returned within 30 days of purchase.
- The tags and protective hygiene strip must remain in place. (We will not accept the items if either of these have been removed).
- items must be returned in original condition, unworn, unaltered and unwashed.
Please get in touch with our Customer 🤎 Care and we will help you organising your return.
Upon receipt of the items, they will undergo a quality review and once cleared you will receive a credit note for the purchase price (excluding original shipping cost and return handling costs).
Do you have to pay for the costs of shipping returns?
A $10 return shipping and handling fee will be charged for any refund request. This covers the cost of the traceable return labels provided by our team (applies to Australian customers only).
For international customers, we will provide a quote based on your location. Please contact our Customer 🤎 Care team by emailing photos and orders details to orders@f-lux.com.au.